In order to become a Buy with Confidence Trading Standards Approved Electricians, we had to pass a stringent set of tailored background checks.
Membership of the Buy With Confidence scheme is not given lightly – amongst other checks, we had our complaints history reviewed and also received a visit from Trading Standards.
Good references where also required from previous customers and we had to agree to abide by the scheme’s code of conduct, which requires us to follow the letter and spirit of the law.
Criminal records basic disclosure where also checked
Once we had met all of the schemes requirements we where then granted membership, our conduct continues to be monitored to this day.
Our performance is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback submitted directly to Trading Standards.
What is Buy With Confidence?
The Buy With Confidence scheme was first launched by Hampshire Trading Standards in 1999. At around the same time, Devon Trading Standards initiated a similar scheme called ‘CustomerFirst’. The two schemes became successful.
As the schemes grew larger and began sharing information, it became clear that there were benefits to working together under the same rules and branding.
The two schemes merged formally in 2008 as ‘Buy With Confidence’, by which time over 20 local authorities including East Sussex County Council were participating. Buy With Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage.
The intention of Buy With Confidence is to provide a register of businesses that have been thoroughly vetted and approved by Trading Standards. Buy With Confidence is independently run by Hampshire County Councils Trading Standards department, is not run for profit and all funds received to the scheme from membership fees are ploughed back into the scheme to further it’s continuation, development and promotion.’