About the Buy with Confidence Scheme
In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services took the ground-breaking step of putting together the Buy With Confidence Scheme.
The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly.
Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
Buy With Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage.
Buy With Confidence is run through the cooperation of a number of Trading Standards Services and is administered by local authority Trading Standards Services directly, and is not outsourced.
Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will be audited by a Trading Standards qualified person.
Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored.